Careers at Golden Rule

Support Staff

At Golden Rule Plumbing, Heating & Cooling, we believe that our success is dependent on having the right people in the right positions throughout the company. All departments work together to provide our customers with 100% satisfaction. Our support teams are made up of our office staff and our warehouse crew.

Golden Rule Plumbing, Heating & Cooling has been serving the greater Des Moines metro with the BEST service in the Plumbing & HVAC industry since 1999. Our family-owned company experienced significant growth every year since and continue to grow, most recently adding an Electrical division. Our goal is to find the right people and let them do what they do best! We pride ourselves on being a family working for families. If this is what you’re looking for, we’re looking for you!

Available Positions

As a customer service representative, you will convert incoming calls into booked service appointments, provide a world-class customer service experience, and make outbound calls to our Gold Club Members to book routine service appointments.

About Us

The R.U.L.E.S. We Live By

The pride of Golden Rule is our outstanding service and the rules we live by every day. We hold our customer service very highly and want to make sure you are taken care of to the best of our ability. No matter the problem, we will take care of you.

Below are our values or “rules to live by":

  • Respect: We will always treat our customers the way we would like to be treated.
  • Understanding: We understand that a prompt response is what our customers deserve.
  • Loyalty: We are loyal to our pledge that we treat each customer’s home like it's their castle.
  • Expertise: We’re masters at our trade because we never stop training.
  • Service: We serve our community with the highest of ethical standards.