hand holding phone with photo of technician with client

At Golden Rule, we believe world-class customer service begins with the very first phone call. Our customer care personnel set the stage for a 5-star experience by answering their questions and starting them on the path to 100% satisfaction.

Golden Rule has been serving the greater Des Moines metro with the BEST service in the Plumbing & HVAC industry since 1999. Our family-owned company experienced significant growth every year since and continues to grow, most recently adding an Electrical division. Our goal is to find the right people and let them do what they do best! We pride ourselves on being a family working for families. If this is what you’re looking for, we’re looking for you!

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Available Positions

As a customer service representative, you will convert incoming calls into booked service appointments, provide a world-class customer service experience, and make outbound calls to our Gold Club Members to book routine service appointments.Details Apply Now

We are looking for a Customer Experience Coordinator who believes in delivering a world-class customer experience. If you enjoy assisting and connecting with people, resolving customer issues, and problem-solving, this may be the opportunity you have been looking for.Details Apply Now

The dispatcher is responsible for tracking incoming service calls and assigning the appropriate service technician for the work to be completed. The dispatcher makes outbound calls to communicate with customers when our service technicians are on their way to their homes. Once the work has been completed the dispatcher makes follow-up calls to our customers to ensure 100% customer satisfaction.Details Apply Now