Careers at Golden Rule

Customer Care

At Golden Rule, we believe world-class customer service begins with the very first phone call. Our customer care personnel set the stage for a 5-star experience by answering their questions and starting them on the path to 100% satisfaction.

Golden Rule Plumbing, Heating & Cooling has been serving the greater Des Moines metro with the BEST service in the Plumbing & HVAC industry since 1999. Our family-owned company experienced significant growth every year since and continue to grow, most recently adding an Electrical division. Our goal is to find the right people and let them do what they do best! We pride ourselves on being a family working for families. If this is what you’re looking for, we’re looking for you!

Available Positions

Customer Service

As a customer service representative, you will convert incoming calls into booked service appointments, provide a world-class customer service experience, and make outbound calls to our Gold Club Members to book routine service appointments.


The dispatcher is responsible for tracking incoming service calls and assigning the appropriate service technician for the work to be completed. The dispatcher makes outbound calls to communicate with customers when our service technicians are on their way to their homes. Once the work has been completed the dispatcher makes follow up calls to our customers to ensure 100% customer satisfaction.

About Us

The R.U.L.E.S. We Live By

The pride of Golden Rule is our outstanding service and the rules we live by every day. We hold our customer service very highly and want to make sure you are taken care of to the best of our ability. No matter the problem, we will take care of you.

Below are our values or “rules to live by":

  • Respect: We will always treat our customers the way we would like to be treated.
  • Understanding: We understand that a prompt response is what our customers deserve.
  • Loyalty: We are loyal to our pledge that we treat each customer’s home like it's their castle.
  • Expertise: We’re masters at our trade because we never stop training.
  • Service: We serve our community with the highest of ethical standards.