Plumbing Sales/Service Consultant
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GENERAL INFO
- Job Type: Full-Time
- Minimum Years of Experience Required: No plumbing experience is necessary
- Minimum Years of Education Required: High School/GED
Must be Authorized to Work in the US
Think you have what it takes? Most applicants don’t qualify and choose our apprentice route, but for those possessing the unique desire and ability to embrace a consultant mindset, this opportunity may be for you. Keep reading if you’re not just looking for a job but a challenge that pays well and rewards talent.
This posting is specifically for individuals with prior sales and customer-facing communication experience.
Our program doesn’t just prepare you for a plumbing career – it turns you into a top-tier consultant, the lifeblood of our company. After completing Top Tech University, you’ll join our Plumbing Team, earning $60,000 – $100,000 per year if you meet our high standards.
Plumbing Sales/Service Consultants have three leading roles:
- Consultant Mindset: Confidently ask customers questions, listen closely, provide clear and honest answers, and offer multiple solutions to serve and sell effectively.
- Safety Advisor: Identify and solve safety issues in customers’ homes, using straightforward explanations to highlight the importance of reducing risks and ensuring family safety.
- Technical Expert: Explain technical details to customers and perform necessary repairs, making their homes safer and more comfortable.
Preferred Skills and Experience:
- Proven customer-facing communication skills, with top performers coming from diverse industries like sales, hospitality, real estate, banking, automotive, healthcare, food service, and more! If you have customer-facing experience, we can teach you the technical skills!
- Excellent communication skills and a willingness to learn.
- Strong work ethic and a desire to achieve success in your career.
Job Summary:
As a Sales/Service Consultant at Golden Rule, you will embark on an exciting journey to develop your skills and knowledge in plumbing and sales. Throughout our 3-month program, you will be exposed to a well-balanced mix of classroom instruction, hands-on training, and valuable field experiences, including ride-a-longs with our experienced service technicians. By the end of the program, you will earn an EPA Certification and become NATE certified, setting the foundation for a rewarding and long-lasting career with us.
- Provide 5-star customer service.
- Troubleshoot and diagnose plumbing concerns inside the customer’s home
- Offer the customer multiple options for repair or replacement
- Perform residential plumbing services
- Explain the benefits of our Gold Club Membership program
- If you enjoy talking and helping people, providing a world-class customer service experience, and are a hands-on learner, this job is for you!
Job Requirements:
- Strong passion for pursuing a career in the trades/sales industry
- Exceptional customer service skills and a desire to provide a world-class customer service experience
- Sales-driven mindset with a commitment to contributing to the company’s growth
- High school diploma or equivalent
- Valid driver’s license with a clean driving record
- Ability to lift heavy equipment and work in various weather conditions
- Must present a professional image by arriving on time, being neat and well-groomed
- Pre-employment drug screening and background check
Job Type: Full-time
Pay: $60,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Company Info
Golden Rule has been serving the greater Des Moines area with the BEST service in the Plumbing & HVAC industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!
We provide best-in-class training for our Team Members. We also provide continuing education for our team members, and we also provide ongoing training to develop our Team Members!
Equal Opportunity Employer, including disabled and veterans.