Steps to Take If Your Faucet Stops Working

1. Check Your Other Taps: If one of your faucets has stopped working, there’s a good chance another will as well. Check all your taps before doing anything else, and see if the problem is centralized to one faucet or spread across your house. If only one faucet is having problems, you may simply be dealing with a clogged aerator. You should also see if the faucet’s stopcock is open, as this too may be causing it to shut off. However, if you’re having a problem with multiple faucets, you should probably move on to step two…
2. Examine Your Water Main: Your main water supply line is usually located next to your water meter, which in turn is usually located in the basement, or outside near your curb. In some cases, your water main will sense an emergency, shut off, and then become unable to open again. Check the line’s control value to see if the shut-off valve is open. If it is not, then you will have to move outside of your own home and–
3. Talk to Your Neighbors: If the taps throughout your home have stopped, check with your neighbors to see if they are having the same problem. If they are, then there’s a 99% chance the issue isn’t related to your home, but to the municipal water supply. If this is the case, you will likely need to talk to the city water department to get everything resolved.