November 11, 2018
By Mark Paup

Unexpected Customer Service Sets Local Plumbing, HVAC Provider Apart

Since it was established nearly two decades ago, Golden Rule has become well known for providing cost-effective plumbing, heating, and cooling services, products, and repairs. Adherence by this respected service provider to its core values has created the R.U.L.E.S. that allows this company and its employees to conduct all work and relationships according to life’s Golden Rule.

Living up to that Golden Rule of treating others as you want to be treated is achieved at Golden Rule thanks to the company’s core values of respect, understanding, loyalty, expertise, and service.

“We take the Golden Rule and take that even further with our R.U.L.E.S, or our core values,” said Bobby Johnson, sales and marketing manager at Golden Rule. “We feel we are a customer service company that just happens to work in the plumbing and HVAC industry, not the other way around.”

Johnson notes that Golden Rule has three unique characteristics that distinguish this service provider from its competition: working and serving by the Golden Rule; providing the fastest response time; and giving a consistent customer service experience that is more professional and service-oriented than what customers usually experience within the industry.

“People have a stereotypical view of what a plumber or HVAC technician looks like and what that interaction will be like. We blow those stereotypes out of the water,” noted Johnson who is pleased to refer to the many positive online reviews Golden Rule has received

“We hear all the time that the interaction with us is unlike anything they have experienced, or expected to, from a plumbing & HVAC company,” added Johnson.

The honesty of Golden Rule’s technicians is highly praised. Customers of Golden Rule often note the effort employees make to provide thorough explanations of what is needed for any given problem or service matter. From forthright communication to professional demeanor and appearance to expert work, Golden Rule’s service technicians embody the company’s values.

“We create a consistent customer experience that is unmatched, and unexpected, in our industry,” added Johnson.

Golden Rule is ready to assist with any home’s plumbing and HVAC needs. To learn more about the company, request an estimate, or schedule a service, call 515-393-4526.

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