October 18, 2018
By Mark Paup

Local Plumbing, HVAC Provider Works by the Golden Rule

Treat others the way you wish to be treated. This Golden Rule is the driving force behind the business – and success – of Golden Rule.

Golden Rule has been serving the Des Moines area for nearly two decades. It provides cost-effective plumbing, heating, and cooling services, offering high-quality installation, repair, replacement, and maintenance of these essential systems as well as emergency plumbing services. As part of its plumbing division, Golden Rule also offers standard rooter services Its comprehensive HVAC offerings include air sealing for efficiency and important indoor air quality support. In addition to traditional conventional heating and cooling, Golden Rule even offers geothermal installation and replacement.

Since it was established, this company has developed a niche, providing world-class customer service by always following the Golden Rule of life.

“We try to live by that rule of life. It’s how we service customers, and it’s how we interview, hire and train our employees,” said Bobby Johnson, sales and marketing manager at Golden Rule. “We strive to live by this rule and create a customer experience that is unrivaled!”

Johnson noted that the Golden Rule guides the company’s relationships with customers, vendors, and employees. Employees are encouraged to demonstrate the RULES: respect, understanding, loyalty, expertise, and service.

That final precept – customer service – is key to Golden Rule’s work since it services such critical components of any home. Golden Rule is unique in the Des Moines area because it focuses on existing homes. While it can also support plumbing, heating, and cooling in commercial settings, the company never works on new construction.

“We create a consistent customer experience that is unmatched, and unexpected, in our industry,” said Johnson, who noted that reviews by customers consistently indicate that this service provider manages to do just that. Golden Rule is ready to assist with any home’s plumbing and HVAC needs.

To learn more about the company, request an estimate, or schedule a service, call 515-393-4526.

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