As a customer service representative, you will convert incoming calls into booked service appointments.

• Provide a world-class customer service experience
• Convert incoming calls, emails, and text messages into booked service appointments
• Make outbound calls to current Gold Club Members to book service appointments to meet company appointment needs
• Maintain and update our customer database with complete and accurate information
• Meet all quantitative key performance indicators for the customer service role
• Track customer service department metrics to ensure we are hitting our 3-day call board
• Introduce active loyalty memberships, promotions, and any additional services we provide to customers over the phone

JOB REQUIREMENTS

• High school diploma or equivalent
• 1-2 years customer service experience (Preferred)
• Thrive in a fast-paced environment with keen attention to detail
• Problem solver with the ability to provide customers solutions on the phone
• Be professional, reliable, and show up daily with a positive attitude
• Proven team player and ability to cover shifts as needed
• Proficient with technology, including Microsoft Office (Excel, Word, etc.)

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• 401k Plan with a 3% company match/Profit Share after 1 Year of Employment
• Personal Time Off (i.e. – vacation, sick day)
• Healthiest You App – Online medical info/clinic service offered free to employees and their families, if on company insurance
• A family. This is last on the list because it is the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Golden Rule.