General Info
- Job Type: Full-Time
- Minimum Years of Experience Required: No experience is required
- Minimum Years of Education Required: High School/GED
- Pay: $15-$24/hr. dependent on experience
- Must be Authorized to Work in the US
Job Description
The dispatcher will play a crucial role in coordinating and managing the daily operations of our service technicians. Working closely with the service team, the Dispatcher will be responsible for assigning the right tech to the right job, optimizing technician routes, and ensuring timely and efficient service delivery. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to multitask and a fast-paced environment.
- Optimize service call assignments by employing our AI software to efficiently dispatch service technicians, taking into account their skills, availability, and proximity to the customer’s location
- Effectively communicate with customers to gather necessary information and provide updates on service requests, including estimated arrival times
- Monitor our AI dispatch software to optimize technician routes to maximize efficiency and minimize travel times
- Maintain accurate and up-to-date records of service calls, technician activities, and customer interactions in the dispatch system
- Collaborate with other departments, such as customer service and billing to ensure smooth service delivery and resolution of issues
- Handle customer inquiries, complaints, and rescheduling requests professionally and promptly
- Process daily customer satisfaction calls, emails, and text messages as needed, report client issues to prospective service managers
- Complete daily reporting and record-keeping of all dispatching activities for the day for the prospective service manager
- Proven experience as a dispatcher, preferably in the home services industry (preferred but not required)
- Exceptional communication skills and the ability to prioritize tasks in a dynamic environment
- Strong problem-solving abilities and the capacity to make quick decisions to address changing circumstances
- Ability to work in a fast-paced environment with keen attention to detail
- Strong degree of self-motivation to provide a world-class customer service experience
- High school diploma or equivalent
- Computer proficiency, including working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)
- Medical Insurance
- Dental Insurance
- Vision insurance
- Life insurance
- 401k Plan with a 3% company match/Profit Share after 1 Year of Employment
- Personal Time Off (i.e. – vacation, sick day)
- Healthiest You App – Online medical info/clinic service offered free to employees and their families, if on company insurance
- A family. This is last on the list because it is the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Golden Rule.
Company Info
Golden Rule has been serving the greater Des Moines area with the BEST service in the Plumbing & HVAC industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!
We provide best-in-class training for our Team Members. We also provide continuing education for our team members, and we also provide ongoing training to develop our Team Members!
Equal Opportunity Employer, including disabled and veterans.
