Customer Experience Coordinator

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GENERAL INFO

  • Job Type: Full-Time
  • Minimum Years of Experience Required: No experience is required
  • Minimum Years of Education Required: High School/GED
Must be Authorized to Work in the US

We are looking for a Customer Experience Coordinator who believes in delivering a world-class customer experience. If you enjoy assisting and connecting with people, resolving customer issues, and problem-solving, this may be the opportunity you have been looking for.

We offer great pay and benefits.

Job Description:

  • On a regular basis, you will be responsible for consistently updating customers on the status of their previously submitted request for service, with the goal of ensuring an amazing customer experience with our company.
  • One of your primary goals in this position will be to look for opportunities to proactively go above and beyond for our customers, and to find ways to compensate customers when things don’t go as planned; having the ability to turn a difficult situation into an opportunity for success.
  • Renew current Gold Club members whose contract is expiring or has expired.
  • Reach out to customers whose credit cards have expired.
  • Book service appointments for existing Gold Club members as needed.
  • Daily, you’ll be responsible for following up on previously submitted proposals for work, with the ability to offer customers additional incentives to proceed.
  • We look to you as the go-to person to coordinate, develop, and deliver in-house marketing pieces including direct mail campaigns, coupons, and email advertising/follow-up.

Competencies for Success:

  • This position requires a genuine, friendly phone voice, someone who is easy to talk to, likes helping people, and can act as a customer advocate.
  • Demonstrated ability to turn difficult situations into opportunities for success.
  • Proven track record in customer service.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication skills.
  • Ability to build trust and demonstrate empathy.
  • Competitive individual contributor who also loves to win as a team.

Who We Are:

Golden Rule Plumbing, Heating, Cooling & Electrical has served the greater Des Moines area with the BEST service in the Plumbing, HVAC, and Electrical industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!

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Company Info

Golden Rule has been serving the greater Des Moines area with the BEST service in the Plumbing & HVAC industry since 1999. We have experienced significant growth every year we have been in business and continue to grow. Our GOAL is to find the right people and let them do what they do best! We pride ourselves in being a FAMILY working for families. If this is what you are looking for, we are looking for YOU!

We provide best-in-class training for our Team Members. We also provide continuing education for our team members, and we also provide ongoing training to develop our Team Members!

Equal Opportunity Employer, including disabled and veterans.